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Need Help? 01454 325 697
Free Mock-Ups & Pre-Production Samples

FAQ's

Frequently Asked Questions

We’ve put together a list of the most common questions we get asked on a day to day basis here at Regal Toys. If you still can’t find the answer you were looking for, then please don’t hesitate to get in contact us on 01454 325 697 or email trade@regaltoys.co.uk

 


Do you supply to anyone?
No, Regal Toys is a TRADE ONLY supplier. We only supply to distributor organisations who can prove they are established resellers to other business’s or retailers. We do not sell to the general public.

How do I get a quote?
You can e-mail a quote request trade@regaltoys.co.uk and we will e-mail back with a quote, alternatively, you can call us on 01454 325 697 and we will be happy to give you a quote over the phone.

How do I place an order?
To place an order please e-mail or place your order on our website (once you’re logged in). The e-mail address is trade@regaltoys.co.uk
To check prices before ordering you can call us on 01454 235697 and speak to a member of the sales team who will happy to provide a final cost for your order.
When placing an order that requires the product to be printed you will need to provide artwork at time of ordering.

What happens once I have placed a print order?
You will receive an order confirmation via e-mail with the details of your order and costs. If there are any discrepancies, you will need to contact us within 24 hours.
The artwork will be sent back to you via e-mail for approval and we request artwork is approved within 24 hours. The order will then be sent to printers for printing.
Once printed, the order will be despatched to your requested delivery address.

Can I order items and print them myself?
We sell plain items that are featured on our website and you are free to order these if you require plain stock items or if you wish to arrange printing yourself.

How long will it take for my order to be delivered?
For plain stock items we can normally deliver next day, for UK stock printed items the standard delivery time is 3 – 5 working days from the day we receive your approval of the artwork.
For our bespoke range, items will be printed and delivered from the Far East so delivery time will vary, please call on 01454 325 697 and speak to us to confirm delivery times.
If you have an order that needs to be printed and delivered in less than 5 days, we can in some cases provide an express service which will incur an additional charge.

How will my order be delivered?
We use couriers to deliver. The standard delivery time is between 9am and 5pm, however, we can deliver pre 10.30am or pre 12am this will incur an additional charge.

Can I see a sample of the product or have one sent to my customer?
We are happy to provide a free sample of any product. This can be delivered to you or delivered to a potential customer if preferred. Samples will be delivered under plain cover.

When do I have to pay for the order?
For new customers, and at our discretion customers who have not traded with us for a prolonged period, we will require pro-forma payment for the first 3 orders. After that you can apply for a credit account with us.
Payment terms for credit account customers are payment within thirty days from invoice.

What format can I send my artwork over in?
We accept the following formats:
- Adobe Illustrator (AI)
- Adobe Illustrator (EPS)
- Portable Document Format (PDF)
- Hi-Res (JPEG)-Minimum 250dpi at 100% printed size
- Photoshop document (PSD)


Still Have Questions?

Call us on 01454 325 697 or email one of the team directly;

General Enquiries – trade@regaltoys.co.uk

We will be happy to answer and queries or provide you with further information.


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